All too often I hear protests from the Learning and Development or OD Department – we just get lip service! OR they aren’t serious about us! OR we are not maximised! OR we are only there to accept blame when something goes wrong. With true leadership being optimistic and self-confident, this is surely not ...

Today, after voicing my frustration to an insurance company, I received the following reply, in writing, from a service coordinator. pride and passion in service Today, after voicing my frustration to an insurance company, I received the following reply, in writing, from a service coordinator. ‘My philosophy is that a company is doing well ...

Recently explaining Change Management to be the process which links the people to the new business performance, one keen listener asked ‘so if my hamburger chain stops making hamburgers and now wishes to sell salads, that’s a change, one that would simply require training – right?’. Training vs Change Management introduction Recently explaining Change ...

When our backbone is aligned, we walk tall, freely and with no hesitation. We make great progress and can respond to any unexpected influence swiftly and efficiently. Could you as a corporate leader say the same about your business? inside-out or outside-in visioning introduction When our backbone is aligned, we walk tall, freely and ...

Like it or lump it – the L&D function is not always placed central to the business; it should be yet often is not. Rather than this becoming debilitating for any L&D professional, how can this be turned around so that the business would find it very difficult to operate without L&D. L&D, make ...

What matters most to you? It might be timeliness, transparency, meaning and clarity or a myriad of other virtues to value. Whichever it is for you, it will only positively contribute and hence build trust when you visibly, actively and consistently demonstrate it, every minute of every day in business. trust – a priceless ...